For immediate release:
Mr. Outboard’s Watersports Marine Awarded Mercury Marine Service Award for 9th consecutive year.
For the 9th consecutive year Mercury Marine has presented Mr. Outboard’s Watersports Marine of De Pere, WI its prestigious Service Customer Satisfaction Index (CSI) Award for 2020.
Mercury Marine’s Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser sterndrive or inboard. Mr. Outboard’s Watersports Marine won the Service CSI Award for its ongoing commitment to providing exemplary customer service, based on the responses of customers who had warranty work performed at the dealership during the past year. A total of 251 out of over 5000 North American dealers qualified for the Service CSI Award for 2020. Mr. Outboard’s Watersports Marine ranks in the top 1% of all Mercury dealers.
Mr. Outboard’s Watersports Marine is 1 of only 30 dealerships in the United States to receive this award 9 or more consecutive years.
The CSI score for each dealer is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a score of 94 or better out of 100 in the Service CSI survey. These surveys ask consumers to rate their overall service satisfaction with the dealership, rate their satisfaction with the Service Advisor at the dealership, and also indicate if they would re-visit the dealership again in the future.
Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program.
Mr. Outboard’s Watersports Marine was established in 1957 and operates a marine dealership on HWY 41 in De Pere, WI.